Refund and Returns Policy

Refund Policy

At Trevyo, we want you to have a hassle-free shopping experience. If you are not completely satisfied with your purchase, you can return the item within 15 days of delivery for a refund or exchange. Please read the following details carefully to understand our refund and return policy.

1. Eligibility for Returns

  • Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories included.
  • Proof of purchase (e.g., order confirmation or receipt) is required.
  • Certain items, such as personalized or intimate products, may not be eligible for return due to hygiene reasons. These exclusions will be clearly mentioned on the product page.

2. Return Process

  • To initiate a return, please contact us at support@trevyo.com within 15 days of receiving your order. Provide your order details and the reason for the return.
  • Once your return request is approved, we will provide detailed instructions for shipping the item back to us.
  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

3. Refund Policy

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees, if applicable, are non-refundable unless the return is due to a defect or incorrect item received.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact us at support@trevyo.com.
  • Exchanges are subject to stock availability. If the desired item is out of stock, a refund will be provided instead.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery at support@trevyo.com.
  • We will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Clearance or final sale items.
  • Items explicitly marked as non-returnable on the product page.
  • Digital products or downloadable content.

7. Changes to the Policy

Trevyo reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.

8. Contact Us

For further assistance with returns or refunds, please reach out to us at support@trevyo.com. We are here to ensure your satisfaction.

Thank you for choosing Trevyo. We are committed to making your shopping experience as smooth and enjoyable as possible!